Three ways to turn your feedback data into something useful
Whether you need a first-look summary or an ongoing insight programme, there's a service tier built for where your team is right now.
Back to HomeHow we work — across every service
The same structured process underpins all three services. What changes is the scope, the frequency, and how deeply your team is involved in the ongoing cycle.
Data intake
We review a sample of your data before starting to identify language, format, and volume considerations.
Theme modelling
AI-assisted grouping organises comments by subject matter. Our team reviews and adjusts the classification before output.
Report preparation
Findings are written in plain language — organised, labelled, and free from unexplained metrics.
Walk-through session
We present findings to your team, answer questions, and ensure the picture is clear before the engagement closes.
Feedback Snapshot
A starting service for teams sitting on a pile of reviews or survey replies who want a clear themed summary. We analyse a sample, group the comments into themes, and walk you through what stands out. Suited to product and marketing teams. Includes a themed summary and a short report.
What's included:
- Analysis of up to 500 comments or responses
- Themed summary with labelled categories
- Short written report (PDF format)
- Walk-through session with your team
- Data handling agreement signed before start
Typical process:
- You share your feedback data (spreadsheet or CSV)
- We review a sample and confirm language and scope
- Theme modelling and human review completed
- Report delivered within 3–5 working days
- Walk-through session scheduled within one week of delivery
Sentiment Tracking Setup
For teams ready to follow feedback over time, this service configures theme tracking and a simple reporting view your staff can read regularly. Aimed at product leads. Includes setup, a reporting view, and a training session.
What's included:
- Theme tracking configuration for your data sources
- Reporting view set up and handed to your team
- Training session for internal staff
- Initial analysis run included
- Data handling agreement included
Typical process:
- Scoping call to map data sources and reporting needs
- Theme taxonomy built and agreed with your team
- Tracking configuration set up and tested
- Reporting view delivered and explained
- Training session conducted with relevant staff
Voice-of-Customer Programme
A broader engagement covering several feedback sources, with periodic reviews and internal ownership so insight stays current and useful. Includes multi-source setup, a review cycle, and a maintenance guide.
What's included:
- Multi-source feedback setup (up to 4 data sources)
- Periodic review cycle (monthly or quarterly)
- Consolidated cross-source reporting view
- Maintenance guide so your team can manage it ongoing
- Data handling agreement covering all sources
Typical process:
- Source mapping workshop with your team
- Programme structure agreed (sources, frequency, ownership)
- Multi-source configuration built and tested
- First review cycle run and documented
- Maintenance guide handed to your designated owner
Which service is right for your team?
Use this table to see which tier matches your current situation.
| Feature | Snapshot RM 540 |
Tracking Setup RM 1,710 |
VoC Programme RM 2,910 |
|---|---|---|---|
| Single data source analysis | |||
| Themed summary report | |||
| Walk-through session | |||
| Ongoing tracking configuration | |||
| Staff training session | |||
| Multi-source coverage | |||
| Periodic review cycle | |||
| Maintenance guide for internal team |
How every engagement is handled
PDPA-aligned data handling
All engagements follow data handling practices aligned with Malaysia's Personal Data Protection Act 2010.
Human-reviewed outputs
AI classification is reviewed by a team member before delivery to catch errors and improve accuracy.
Confirmed timelines
Delivery timelines are confirmed in writing before any project begins — and communicated early if anything changes.
Local language adapted
English, Bahasa Malaysia, and mixed-language feedback handled with pre-project language review included.
Scope agreed upfront
What's included in each engagement is defined before the work starts — no surprises in scope or billing.
Walk-through on every project
Every service tier includes a session to present findings and answer questions. Not optional — it's part of the delivery.
Clear pricing, no ongoing commitments
All prices are in Malaysian Ringgit. Each service is a one-off engagement with a defined scope.
Feedback Snapshot
- Up to 500 comments
- Themed summary
- Written report
- Walk-through session
Sentiment Tracking
- Tracking configuration
- Reporting view
- Staff training session
- Walk-through included
VoC Programme
- Multi-source setup
- Periodic review cycle
- Maintenance guide
- Walk-through session
Tell us what you have and we'll suggest the right fit
Describe your data and your team's situation. We'll recommend a service tier and confirm scope before any commitment is made.
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